ACME Training Centre

Soft Skills Mastery

The Soft Skills Mastery program empowers participants with the interpersonal and professional skills essential for success in today’s workplace. Covering communication, teamwork, problem-solving, adaptability, and emotional intelligence, this course enables participants to perform effectively, build strong workplace relationships, and adapt to a rapidly changing business environment.

  • By the end of this course, participants will be able to:
  • Communicate with clarity and confidence in workplace situations.
  • Collaborate effectively within teams and across departments.
  • Apply problem-solving and critical thinking to real challenges.
  • Demonstrate adaptability and resilience in dynamic environments.
  • Build emotional intelligence to strengthen professional relationships.
  • Enhance teamwork, influence, and engagement skills.
  • Fresh graduates and early-career professionals
  • Supervisors and team leaders
  • Employees preparing for career advancement
  • HR and operations staff managing workplace interactions
  • Anyone seeking to strengthen workplace communication and collaboration skills
  • Fundamentals of Effective Communication
  • Building Confidence in Verbal & Non-Verbal Communication
  • Active Listening & Giving Constructive Feedback
  • Team Collaboration & Cross-Functional Communication
  • Activity: Workplace Communication Role Play
  • Critical Thinking & Creative Problem-Solving
  • Managing Stress & Pressure in the Workplace
  • Adaptability in Fast-Changing Environments
  • Case Study: Solving Real Workplace Scenarios
  • Group Activity: Problem-Solving Simulation
  • Understanding & Applying Emotional Intelligence
  • Building Professional Relationships & Trust
  • Conflict Management & Resolution Techniques
  • Personal Development Action Plan
  • Group Presentation: Soft Skills for Success
  • Wrap-Up & Knowledge Check
  • Interactive Lectures – Engaging presentations with practical insights.
  • Case Studies & Real-Life Scenarios – Workplace-based examples.
  • Role Plays & Simulations – Practice soft skills in real-world settings.
  • Group Activities – Peer learning through collaboration and exercises.
  • Self-Assessment – Personality, communication, and EI profiling.
  • Knowledge Check & Action Plan – Reflection for personal growth.

✅ “This training improved my confidence in workplace communication. I can now handle meetings and teamwork better.” Joe – Junior Executive, Penang
✅ “Very practical and interactive. The group exercises helped me sharpen my problem-solving and adaptability skills.” Farid – Team Leader, Kuala Lumpur
✅ “An excellent program for anyone looking to grow in their career. The emotional intelligence module was a game-changer.” Micheal Chua – HR Officer, Johor

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