The Stakeholder Management Program equips participants with the strategies and tools needed to effectively identify, engage, and manage stakeholders for project and organizational success. Through interactive discussions, case studies, and practical exercises, participants will learn how to build trust, foster collaboration, and resolve conflicts while maintaining alignment with organizational goals.

By the end of this program, participants will be able to:

• Identify and analyze stakeholder needs, interests, and influence.
• Communicate effectively to foster trust and collaboration.
• Apply strategies for engagement, alignment, and expectation management.
• Handle conflicts and resistance with professional negotiation skills.
• Build and sustain long-term partnerships for project and organizational success.
• Strengthen stakeholder relationships that support change and transformation initiatives.

• Project Managers & Program Managers
• Team Leaders & Supervisors
• Business Analysts & Consultants
• Change Managers & Transformation Leaders
• Professionals in cross-functional or client-facing roles
• Anyone responsible for managing stakeholder relationships in projects or organizations

• Introduction to Stakeholder Management
• Identifying Stakeholders & Their Interests
• Stakeholder Mapping & Analysis (Power/Interest Grid, Influence Matrix)
• Group Activity: Stakeholder Identification Exercise

• Strategies for Effective Stakeholder Engagement
• Building Trust & Collaborative Relationships
• Communication Planning for Stakeholder Alignment
• Case Study: Stakeholder Success & Failure Scenarios
• Group Activity: Designing a Stakeholder Communication Plan

• Handling Conflicts & Overcoming Resistance
• Negotiation & Influence Techniques
• Sustaining Long-Term Stakeholder Relationships
• Creating a Stakeholder Engagement Roadmap
• Group Presentation: Stakeholder Strategy for a Case Project
• Wrap-Up & Knowledge Check

• Interactive Lectures – Practical strategies explained with examples.
• Case Studies – Real-world stakeholder management experiences.
• Group Activities – Mapping, planning, and engagement exercises.
• Role Plays & Simulations – Practicing negotiation and influence.
• Framework Application – Tools such as Stakeholder Mapping & Power/Interest Grids.
• Knowledge Check – Final assessment with actionable takeaways.

✅ “The stakeholder mapping tools were very practical. I now have a clear method to manage different stakeholders effectively.” Chong – Project Manager, Kuala Lumpur

✅ “The communication planning exercises helped me handle conflicts with confidence.” Kumar – Business Analyst, Johor

✅ “Very engaging and interactive. The case studies made the learning real and relatable.” Cheryl – Team Leader, Penang