This intensive masterclass is designed to help leaders and managers build the strategic mindset, tools, and systems required to achieve sustainable corporate and operational excellence. Participants will explore frameworks such as Lean, Six Sigma, Baldrige, EFQM, and ISO, while also addressing leadership, culture, and technology enablers like Industry 4.0, AI, and digital performance management.
The program blends strategy, execution, and sustenance, ensuring participants walk away with a clear roadmap to implement integrated excellence in their own organizations.

By the end of this training, participants will be able to:

• Understand excellence as a strategic growth driver, beyond cost-cutting.
• Apply global frameworks (Baldrige, EFQM, Lean, Six Sigma, ISO) to corporate and operational strategy.
• Build a culture of continuous improvement and engagement.
• Use Lean and Six Sigma tools to eliminate waste and reduce variation.
• Integrate strategy with execution through daily management and visual systems.
• Leverage digital enablers (IoT, AI/ML, Cloud) for operational performance.
• Develop and present an excellence roadmap for their organization.

• Senior Leaders & Executives
• Operations & Quality Directors
• Continuous Improvement Managers
• Strategic Planners & Business Consultants
• Department Heads & Team Leaders driving transformation initiatives

• Defining Corporate & Operational Excellence
• Leadership Imperatives & Role in Driving Excellence
• Building a Culture of Continuous Improvement (CI)
• Capturing the Voice of the Customer (VOC) & Strategic Alignment
• Case Study & Group Exercise: Culture & Strategy Alignment

• Lean Toolbox: Waste Elimination, 5S, Standardized Work, Kaizen
• Six Sigma Toolbox: DMAIC, SIPOC, Process Mapping, Control Charts
• Integrating Lean & Six Sigma Approaches
• Managing for Daily Improvement (MDI), Visual Boards & Gemba Walks
• Group Activity: Process Improvement Simulation

• Engaging & Developing People for Continuous Improvement
• Digital Excellence: IoT, AI/ML, Cloud Systems & Automation
• Sustaining Gains: Balanced Scorecard, Control Plans & Audits
• Capstone Workshop: Designing Your Excellence Journey & Roadmap
• Group Presentations & Peer Feedback
• Wrap-Up & Commitment to Action

• Interactive Lectures – Simplified concepts with business relevance.
• Case Studies – Global best practices & Malaysian industry examples.
• Hands-On Tools – Lean & Six Sigma simulations and applications.
• Workshops & Group Work – Designing strategies and roadmaps.
• Technology Demos – Exploring Industry 4.0 enablers in excellence.
• Capstone Project – Drafting and presenting an actionable excellence roadmap.

✅ “This program connected strategy to operations in a practical way. The roadmap exercise was a great takeaway.” Simon Tan– Operations Director, Kuala Lumpur
✅ “Excellent mix of leadership, Lean Six Sigma tools, and digital transformation insights. Very engaging!” Michealle– Senior Manager, Johor
✅ “The training helped me see excellence as a growth driver, not just cost-cutting. Highly recommended.” Dinesh Kumar – Strategic Planner, Penang