The Soft Skills Mastery program empowers participants with the interpersonal and professional skills essential for success in today’s workplace. Covering communication, teamwork, problem-solving, adaptability, and emotional intelligence, this course enables participants to perform effectively, build strong workplace relationships, and adapt to a rapidly changing business environment.

• By the end of this course, participants will be able to:
• Communicate with clarity and confidence in workplace situations.
• Collaborate effectively within teams and across departments.
• Apply problem-solving and critical thinking to real challenges.
• Demonstrate adaptability and resilience in dynamic environments.
• Build emotional intelligence to strengthen professional relationships.
• Enhance teamwork, influence, and engagement skills.

• Fresh graduates and early-career professionals
• Supervisors and team leaders
• Employees preparing for career advancement
• HR and operations staff managing workplace interactions
• Anyone seeking to strengthen workplace communication and collaboration skills

• Fundamentals of Effective Communication
• Building Confidence in Verbal & Non-Verbal Communication
• Active Listening & Giving Constructive Feedback
• Team Collaboration & Cross-Functional Communication
• Activity: Workplace Communication Role Play

• Critical Thinking & Creative Problem-Solving
• Managing Stress & Pressure in the Workplace
• Adaptability in Fast-Changing Environments
• Case Study: Solving Real Workplace Scenarios
• Group Activity: Problem-Solving Simulation

• Understanding & Applying Emotional Intelligence
• Building Professional Relationships & Trust
• Conflict Management & Resolution Techniques
• Personal Development Action Plan
• Group Presentation: Soft Skills for Success
• Wrap-Up & Knowledge Check

• Interactive Lectures – Engaging presentations with practical insights.
• Case Studies & Real-Life Scenarios – Workplace-based examples.
• Role Plays & Simulations – Practice soft skills in real-world settings.
• Group Activities – Peer learning through collaboration and exercises.
• Self-Assessment – Personality, communication, and EI profiling.
• Knowledge Check & Action Plan – Reflection for personal growth.

✅ “This training improved my confidence in workplace communication. I can now handle meetings and teamwork better.” Joe – Junior Executive, Penang
✅ “Very practical and interactive. The group exercises helped me sharpen my problem-solving and adaptability skills.” Farid – Team Leader, Kuala Lumpur
✅ “An excellent program for anyone looking to grow in their career. The emotional intelligence module was a game-changer.” Micheal Chua – HR Officer, Johor