This training is designed to provide new and existing supervisors with the essential skills to effectively lead teams, manage people, and drive workplace performance. Participants will gain practical tools to communicate expectations, manage conflict, motivate employees, and build productive teams.
The program blends leadership theory, real-world case studies, and hands-on practice, ensuring supervisors can confidently handle their day-to-day responsibilities while enhancing team productivity.

By the end of this course, participants will be able to:

• Understand key roles and responsibilities of an effective supervisor.
• Apply people management techniques to boost team performance.
• Communicate expectations clearly and provide constructive feedback.
• Handle employee issues, motivation, and conflict with professionalism.
• Build accountability and foster collaboration within teams.
• Strengthen leadership presence to support career growth.

This course is ideal for:

• New & Aspiring Supervisors
• Line Managers & Team Leaders
• Executives Transitioning into Leadership Roles
• HR & Operations Personnel managing teams
• Project Coordinators and Team Leads

• Understanding the Role of a Supervisor
• Leadership Styles & When to Use Them
• Setting Clear Expectations & Accountability
• Activity: Supervisor Role Simulation

• Motivating and Engaging Employees
• Communication & Feedback Techniques
• Handling Difficult Conversations & Conflict Resolution
• Case Study: Managing Workplace Challenges
• Group Activity: Role Play on Conflict Management

• Performance Management Tools & Techniques
• Delegation, Coaching, and Mentoring Skills
• Building Team Collaboration & Trust
• Managing Change and Overcoming Resistance
• Group Presentation: Supervisory Action Plan
• Wrap-Up & Final Knowledge Check

• Interactive Lectures – Simplified concepts with workplace relevance.
• Case Studies – Practical supervisory challenges and solutions.
• Role Plays & Simulations – Hands-on exercises for real-life practice.
• Group Activities – Peer discussions and collaborative problem-solving.
• Self-Assessment – Identifying strengths and improvement areas.
• Knowledge Check – End-of-course evaluation and action plan.

✅ “This training helped me understand my role as a supervisor more clearly. The practical tools are easy to apply at work.” Hishammudin – Supervisor, Johor
✅ “The conflict resolution exercises were eye-opening. I feel more confident handling employee issues now.” Rajeshwary – Team Leader, Kuala Lumpur
✅ “Engaging, practical, and very relevant for new managers like me. Highly recommended!” Farah – Executive, Penang